Employees often struggle to make sense of complicated medical scheme jargon and terms like PMBs, ICD10 codes, DSPs, etc. To assist employees can rely on a dedicated Client Service Consultant who will deal with all their medical scheme and other related health cover product queries.
These services include:
- Negotiating with the scheme regarding unpaid or incorrectly paid claims
- Assistance with registration of chronic medication
- Support with registration or de-registration of dependents
- Assistance with managing the members’ full health cover portfolio (medical scheme, gap cover, loyalty programmes, health cards, etc.)